Touch problem on Saturn S

[cfyra]

I've run into this exact issue, so thank you taking the time to document the solution. How long did it take for Elegoo's service team to get back to you?

Hi 
Thank you for that statement. I appreaciate the comment. I waited for about six days and during that time we also corresponded over email to determine the issue. 
They aksed me about the Serial number for my spefific device and then sent me the autorun files over email.