03-06-2022, 01:24 PM
Hey Guys
Sorry for late reply, the notifications were stuck in spambox.
I did get a recommendation from Elegoo support.... But i fear it might have been a mistake of me to use the phrase Calibrate the touchscreen, as there seems to have been a misunderstanding.
"Hello There ,
Sorry for our late response .
Leveling error ,please be patient to watch the video for leveling. If the steps are wrong, the z-axis will go all the way down and get stuck or model not stick to the build plate.
leveling video :https://youtu.be/tiHu3o72NDw
1: Loosen the two screws of the build plate first, then click home and wait for the z axis to stop completely, need to add a piece of A4 paper on the surface of the LCD .
2:Be careful not to do any extra action here, please directly tighten the two screws of the z axis .
3:Then raise the z axis by about 0.2mm .(Here can be appropriately added or subtracted according to the bottom adhesion)
4:At this time, set z=0, note that when z=0 is set, the machine will freeze for about 2 s , please do not repeat the quick operation, it is very likely that the setting will fail, if there is no pop-up window after two seconds, please click again. A window will finally pop up, it means finished .
Kind Regards
"
Please note that they replied and that they are in fact trying to help out.
The seller has started helping me, and it seems they might want me to exchange the machine for a new one.
I purchased this from www.3djake.se (They send everywhere, located in austria i believe.)
3djake has been exceptionally helpful.
Sorry for late reply, the notifications were stuck in spambox.
I did get a recommendation from Elegoo support.... But i fear it might have been a mistake of me to use the phrase Calibrate the touchscreen, as there seems to have been a misunderstanding.
"Hello There ,
Sorry for our late response .
Leveling error ,please be patient to watch the video for leveling. If the steps are wrong, the z-axis will go all the way down and get stuck or model not stick to the build plate.
leveling video :https://youtu.be/tiHu3o72NDw
1: Loosen the two screws of the build plate first, then click home and wait for the z axis to stop completely, need to add a piece of A4 paper on the surface of the LCD .
2:Be careful not to do any extra action here, please directly tighten the two screws of the z axis .
3:Then raise the z axis by about 0.2mm .(Here can be appropriately added or subtracted according to the bottom adhesion)
4:At this time, set z=0, note that when z=0 is set, the machine will freeze for about 2 s , please do not repeat the quick operation, it is very likely that the setting will fail, if there is no pop-up window after two seconds, please click again. A window will finally pop up, it means finished .
Kind Regards
"
Please note that they replied and that they are in fact trying to help out.
The seller has started helping me, and it seems they might want me to exchange the machine for a new one.
I purchased this from www.3djake.se (They send everywhere, located in austria i believe.)
3djake has been exceptionally helpful.