First off I have to say that I've submitted two emails to Elegoo Service in the past week and I have gotten no response; I also posted a reddit thread on /r/elegoomars about this issue and got some response but not much to work with.
I’ve just recently got an Elegoo Mars for Christmas. I am in the initial stages of setting it up, and I cannot get the Z axis to rise.
I was watching a video on how to set this up and I’ve noticed a few things, number one my Elegoo Mars do not come with a confirmation that it was quality control check. I don’t know if they still do this because the video is 4 months old; but it’s interesting. (https://youtu.be/3YMUh-9FokQ this is the video I’m referring to, time stamp 3:40)
The secondary thing that I find interesting, but don’t know if it’s abnormal or not, is that the oil on the Z axis spiral is like glue, it is sticky. I don’t know if this is because it’s been in my garage where temperatures have reached around 39° overnight or if it’s Elegoo’s fault.
Other than that I really don’t know of any other problems because I haven’t gotten exceptionally far. (I guess the only other complaint is that the power supply connector is very loose and so far can be tugged out with just a small tug)
I appreciate any information that you guys could give me; whether or not that is saying what I should do to personally fix it or if I should just send it back and get another one.
I’ve just recently got an Elegoo Mars for Christmas. I am in the initial stages of setting it up, and I cannot get the Z axis to rise.
I was watching a video on how to set this up and I’ve noticed a few things, number one my Elegoo Mars do not come with a confirmation that it was quality control check. I don’t know if they still do this because the video is 4 months old; but it’s interesting. (https://youtu.be/3YMUh-9FokQ this is the video I’m referring to, time stamp 3:40)
The secondary thing that I find interesting, but don’t know if it’s abnormal or not, is that the oil on the Z axis spiral is like glue, it is sticky. I don’t know if this is because it’s been in my garage where temperatures have reached around 39° overnight or if it’s Elegoo’s fault.
Other than that I really don’t know of any other problems because I haven’t gotten exceptionally far. (I guess the only other complaint is that the power supply connector is very loose and so far can be tugged out with just a small tug)
I appreciate any information that you guys could give me; whether or not that is saying what I should do to personally fix it or if I should just send it back and get another one.