10-09-2020, 01:00 PM
Can't say I have heard that one yet. Are you able to manually command the platform using the tools? If it will not move up when commanded, you may have a failled motor or gear.
Did you run the build plate leveling and adjust the screws on the plate? If the plate is out of position, it is possible the motor stop wasn't reached before the plate contacted the LCD and caused a jam or failure.
If it can't be reset and moved up manually or it just won't run a print but all the other functions operate normally (motors, LCD, etc) then you may have a deeper issue that Elegoo might need to help with.
Did you run the build plate leveling and adjust the screws on the plate? If the plate is out of position, it is possible the motor stop wasn't reached before the plate contacted the LCD and caused a jam or failure.
If it can't be reset and moved up manually or it just won't run a print but all the other functions operate normally (motors, LCD, etc) then you may have a deeper issue that Elegoo might need to help with.