New machine won't print

[mrjayd]

Can't say I have heard that one yet.  Are you able to manually command the platform using the tools? If it will not move up when commanded, you may have a failled motor or gear.

Did you run the build plate leveling and adjust the screws on the plate? If the plate is out of position, it is possible the motor stop wasn't reached before the plate contacted the LCD and caused a jam or failure.

If it can't be reset and moved up manually or it just won't run a print but all the other functions operate normally (motors, LCD, etc) then you may have a deeper issue that Elegoo might need to help with.

everything moves as it should. I have had other brands in the past so I somewhat know what I am doing when it comes to leveling. So with that said, I have leveled it, brought it back up, put in the vat of resin, selected the print, the platform moved down as it should but just goes all the way down until it stops and just sits there and humms. No layers start to print. Sucks cuz I got this from MMF and not amazon where I could just send it back real easy and get another one in 2 days. Contacted MMFyesterday and still haven't heard anything back from them.