Touch problem on Saturn S - Printable Version

Touch problem on Saturn S - Printable Version

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+--- Thread: Touch problem on Saturn S (/showthread.php?tid=1104)

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RE: Touch problem on Saturn S - cfyra - 04-04-2022

(04-04-2022, 04:42 AM)itzikbenabu Wrote: Hi,
Have the same problem after recalibrating the touch screen.

Elegoo support does not respond, I try to reflash the firmware but not work I think my firmware is new than what is published on the support site(I just got the printer from amazon).

Does anyone have a solution?

Thanks,
Itzik

Hi
I'm sorry to hear that you're having issues. To my knowledge the only way of solving it is to receive the autostart files from support.

RE: Touch problem on Saturn S - ElectronSea - 04-12-2022

I've run into this exact issue, so thank you taking the time to document the solution. How long did it take for Elegoo's service team to get back to you?

RE: Touch problem on Saturn S - cfyra - 04-12-2022

(04-12-2022, 05:22 PM)ElectronSea Wrote: I've run into this exact issue, so thank you taking the time to document the solution. How long did it take for Elegoo's service team to get back to you?

Hi
Thank you for that statement. I appreaciate the comment. I waited for about six days and during that time we also corresponded over email to determine the issue.
They aksed me about the Serial number for my spefific device and then sent me the autorun files over email.

RE: Touch problem on Saturn S - ElectronSea - 04-13-2022

I just got linked the files through a google drive, which did work, and didn't need my serial number, so I'm going to leave the link here for anyone else that encounters it:

https://drive.google.com/drive/folders/1ToBIaVeDbULB4uqONiug3pDQb2jz5Ngm

Just follow the instructions in the readme.

RE: Touch problem on Saturn S - cfyra - 04-13-2022

(04-13-2022, 10:44 AM)ElectronSea Wrote: I just got linked the files through a google drive, which did work, and didn't need my serial number, so I'm going to leave the link here for anyone else that encounters it:

https://drive.google.com/drive/folders/1ToBIaVeDbULB4uqONiug3pDQb2jz5Ngm

Just follow the instructions in the readme.

Thank you very much, i am sure this will be very helpful.
They didn't ask your serial for the files?

RE: Touch problem on Saturn S - ElectronSea - 04-13-2022

Nope, I just emailed support describing the issue with no other info, and they just replied with the link.

RE: Touch problem on Saturn S - cfyra - 04-13-2022

(04-13-2022, 11:29 AM)ElectronSea Wrote: Nope, I just emailed support describing the issue with no other info, and they just replied with the link.

Then i assume it was a language barrier issue between me and support.
Sorry you had to wait longer because of it. But thank you for sharing the files.

RE: Touch problem on Saturn S - jjsanchez30449 - 04-23-2022

(03-10-2022, 10:45 AM)cfyra Wrote: Hi guys
So i got a responce from Elegoo support, they sent me some autostart files to put on my USB and i did, now everything works as normal.
Big thanks to Elegoo for this quick easy solution.

(Open this link for a videofile of my specific issue)
https://youtu.be/huF8qli2DRE

Hey @cfyra, I am having a pretty similar problem with my new Saturn S and was hoping to get a link support was able to send you.

RE: Touch problem on Saturn S - cfyra - 04-23-2022

(04-23-2022, 07:32 PM)jjsanchez30449 Wrote:
(03-10-2022, 10:45 AM)cfyra Wrote: Hi guys
So i got a responce from Elegoo support, they sent me some autostart files to put on my USB and i did, now everything works as normal.
Big thanks to Elegoo for this quick easy solution.

(Open this link for a videofile of my specific issue)
https://youtu.be/huF8qli2DRE

Hey @cfyra, I am having a pretty similar problem with my new Saturn S and was hoping to get a link support was able to send you.

Hello. I am sorry you are having problems. There is a link for the files if you look at the responses in this thread. You can download those and try them out.